20demayo Page 218
Page 218
"For example, what if a guest brings a child?"
"If you bring a child, you bring a child. Can't children eat hot pot?"
"Mom, you misunderstood me. I mean, is it inconvenient for guests to bring children to eat hot pot?"
"It is."
"Then can we help them solve this inconvenience, for example, provide children's chairs for customers with children."
"Hey, Xiaoyu, you have a good idea."
Chen Simian slapped his hands, which he felt was a bright spot.
"Not only children's chairs, children also like to eat hot pot, but it is inconvenient for children to use our adult tableware, so what should we do?"
"I see, prepare children's bowls and chopsticks for him."
Zhang Wenxiu hurriedly said.
"Mom, you are so right."
Chen Yu gave his mother a thumbs up.
"That's fine, I'll train the staff at night."
"Mom, wait a minute, the service mentioned just now is only a small part of it. To really do a good job in service, we have to draw inferences from one instance and provide more thoughtful services to different customers."
Then, Chen Yu gave another example: "It's like going to the bathroom."
"Xiaoyu, I know, we will tell him where the bathroom is."
"No, instead of just telling them where they are, we can take him there."
"Oh, well, you can take him with you."
"Dad, is it over after taking the guests to the bathroom?"
"Do you still have to give him toilet paper?"
"Pfft..."
Chen Yu was laughed at by his father Chen Simian's words, but he still said: "Of course the toilet paper must be prepared in the bathroom, but when the guests come out of the bathroom, do you want to wash your hands?"
"Definitely."
"Then let's send someone over there and tell him where the handwashing is."
"No need, they can wash themselves."
"They know how to wash themselves. If we can remind them, they will definitely feel that our service is very good."
"It is."
"After washing, we can also provide him with tissues to dry off the beads of water on his hands."
"That's what I want."
Chen Simian was dumbfounded.
It never occurred to him that there are so many ways to go to the bathroom.
"I understand that our service is to treat customers as gods."
"Dad, the customer is God. It's just that many merchants have not done it. The catering industry is actually a service industry. As long as the service is done well, then we will not worry about no customers. Only when the service is done well can we The hotpot Xishi brand is posted."
Of course, this was not what Chen Yu thought.
The reason why I know so much is that I have eaten Haidilao many times in my previous life.
To be honest, the taste of Haidilao is not very good. Not only is it not good, Chen Yu also thinks that the taste is not as good as a lot of other hot pot restaurants.But Chen Yu just likes to go to Haidilao. Similarly, other people who like to eat hot pot also like to eat Haidilao.As for why, the answer is also service.
In Haidilao, you can really feel like eating in a five-star restaurant.
Even, it is more intense than the feeling of going to a five-star restaurant.
The spirit of Haidilao is that there is no best service, only better service.
Numerous meticulous services that you can't even think of are born in Haidilao.
Of course, in fact, some large five-star hotels also have this kind of service.But ordinary people may not go to these five-star hotels, but in Haidilao, ordinary people can also feel the god-like enjoyment.
It is also because of the service that Haidilao, which only made hot pot in the previous life, went public with a market value of more than 1000 billion.
It is scary to think about making hot pot with a market value of more than 1000 billion.
Compared with this, those who are high-tech companies have some blush.
You are also high-tech, and others have no technology at all, so they will directly blow you up.
Of course, the comparison cannot be compared in this way, but the concept of this extreme service is indeed deeply rooted in the hearts of the people.
Users will not keep going to your store because your hot pot is delicious.
But users will definitely become your loyal customers because of your good service.
"My God, Xiaoyu, how did you come up with these things?"
"This is..."
Chen Yu rolled his eyes and said, "Dad, you don't even look at what major I am studying now. I am majoring in economics and management, economics and management, and this is covered in it. Take out what you have and learn from it.”
"Really?"
Chen Simian was dubious, thought for a while and said: "However, Xiaoyu, it may be difficult to talk about your kind of service."
"It is indeed difficult. This kind of service is not just for talking. We also need to work hard on the internal management of our hot pot restaurant. First of all, we must change the current salary and treatment. The employee treatment classification system, as long as it is done well, it will be rewarded. You can become a second-level employee. The second-level employee performs well and becomes a first-level employee. The first-level employee not only has a better base salary, but also a higher commission. At the same time, the overall salary level must be 50% or even higher than that of other similar stores many……"
"Wait, Xiaoyu, I'll take a notebook and write it down."
Chen Yu took a sip of water while his father was holding the notebook, and then continued: "This commission refers to the service level of the employees. The better the service of the employees, the higher the commission."
"In addition, we try to be as elite as possible when recruiting employees. We don't want to just pick anyone who doesn't have a job on the street. They all wear work clothes at work, and we can customize the work clothes. start……"
Chapter 263: Fantasy Westward Journey is about to be tested
"Xiaoyu, I don't understand a few things."
"Dad, what do you say?"
"What you just said is very good, but some employees are not very hardworking. Is there anything you can do? Of course, he is not lazy, and he can't reach the point of firing. I mean, have you motivated everyone to work hard? way."
"Yes, hard work pays more."
Chen Yu said: "We can adopt the mechanism of more pay for more work, that is, more work, more wages. We can customize a relatively standardized process, such as how much it costs to clean a table, how much to set a table tableware, How many dishes are prepared for the guests, how much is the amount of goods transported..."
"Then will it be too troublesome? Calculating wages will be a troublesome thing at that time."
"It's not troublesome. We can make all kinds of small cards first. On the small cards, write the words "receive the table". Every time a table is collected, the staff will take a small card of "receive the table". Pot bottom] also take a small [pot bottom] card, and when you get off work, everyone will count the small card, and you will know how much money you have earned today."
"Then what if someone cheats?"
"Falsehood is possible, but it is easy to be discovered. Because everyone will hand in small cards, such as how many pots are on the table today, and the sum of the cards submitted by each person is actually the total number of pots on the day. Even if employees If you want to fake it, you don’t dare to take such a big risk.”
"This method is good."
Zhang Wenxiu very much agreed with this kind of hard work, more pay, and said on the sidelines: "In Ganshi, when we open a hot pot restaurant, some employees are more diligent and motivated, and some employees just pass by. Talking too much will hurt other people's self-esteem, and it's okay not to talk." . Once this mechanism comes out, it will be up to you when the time comes, if you don’t do it, someone else will do it.”
"Yes, some people will even rush to do it."
Chen Yu nodded and said.
He did not come up with this trick casually.
In his previous life, Chen Yu had a classmate who worked in Haidilao, and the salary mechanism was like this.
The supervisor will not force you to work. If you want to make money, you will naturally work more.
If you want to make more money, then do it with all your might.
Yes.
Working in Haidilao, the salary of some ordinary employees is 4000, but some people can get 1.
This is what was done, spelled out.
"I feel good too."
Chen Simian also agreed, but he continued to ask: "Then how to improve their service level?"
Through Chen Yu's "more pay for more work" mechanism just now, he solved the problem of getting as much money as you do.
But this service is different from work.
Work is hard, service is soft, and some are even invisible.
For example, pouring tea to a customer is not just pouring tea for him at the beginning, but also pouring tea for the customer at the right time after the customer finishes drinking.This kind of service and work are two different things, and it is useless to simply use the mechanism of more work and more pay.
"Improving the service level of employees is also simple, and we can start from two aspects. First, we must do a good job of induction training for new employees before they start their jobs."
"It makes sense, training is very important."
Both Chen Simian and Zhang Wenxiu nodded.
Although there has been training in Gan City, most of them are teaching employees how to work.
But big cities need more services, and parents also think so.
"Second, it is different from more work, more work, more work is for backstage employees."
"Backstage, the people in the kitchen?"
"Yes, we can divide our employees into two groups. One group is responsible for the background, that is, preparing ingredients, pot bottoms...etc. The other is responsible for the front desk. These employees are dedicated to entertaining customers. Customers have He will solve any needs as soon as possible. The front desk implements a grading system for employees. The third-level employees are responsible for 4 tables, the second-level employees are responsible for 7 tables, and the first-level employees are responsible for 10 tables. The salary of the front desk employees depends on how much they serve. people."
"That is, employees who serve more tables are paid more."
"Correct."
Chen Yu nodded: "So on the other hand, this also forces the employees to do a good job in service, because if you serve well, you can be promoted to a more senior employee and get a higher salary."
"Okay, that's great. This also forms a competition mechanism, allowing everyone to better serve customers."
The parents nodded from time to time, and then asked: "What else?"
"There's more..."
Chen Yu smiled bitterly: "I still have to wait until I think about it."
"Uh, no more."
"Mom and Dad, I'm a monster again, and I've already said a lot. Besides, although the above is easy to say, it's not easy to do."
"It's really not easy."
Chen Simian thought carefully about the service Chen Yu mentioned before, and the mechanism of more pay for more work... and so on.
If this is really done well, not to mention opening various branches across the country, at least it will be able to gain a foothold in Shencheng.
"Okay, let's study it carefully in the past few days."
"Okay, Mom and Dad, then I won't accompany you, I'm going back to school."
Regarding how to run a hot pot restaurant, Chen Yu is actually a theoretical school.
He has never really run a hot pot restaurant.
But I believe that this extremely advanced concept in previous lives must be a great inspiration to parents.
As for how it can be done, we'll see when the time comes.
……
"Mr. Chen, is it convenient to answer the phone?"
"What's the inconvenience, what's the matter?"
"I was afraid of disturbing your study, Mr. Chen. But today is a weekend, so I don't think I will disturb you, and then I am going to report to you about my latest work."
"Zou Tao, why are you becoming verbose?"
On the way back to school, Chen Yu received a call from Zou Tao.
"Mr. Chen, the operation of the game department has been going as planned recently. Fantasy Westward Journey has already conducted a closed test internally."
"How did the test go?"
"Wu Yunyang's technology is very powerful, and it perfectly solved the various defects of the previous Fenghun engine. Xu Bo also has a very deep understanding of turn-based online games. During the closed test, everyone generally responded that it is more playable than Westward Journey."