20demayo Chapter 413
Chapter 413
"What's wrong?"
Jiang Che, who had gotten out of bed to pee in the toilet, heard the noise and walked over while holding up his pants, asking.
"This software is so rubbish! It doesn't make any sense. It doesn't care what the buyer says. If the seller says something unpleasant, the money will be deducted immediately. The buyer can get cash compensation. He cursed first, but he made money... I'm so angry!"
Li Feng was so angry that he almost cursed.
Shi Qi also wanted to get angry.
It's really unreasonable. Do you have to be a dog to make some money?
Looking at the chat content on the screen, Jiang Che's expression became solemn.
Jiang Che had heard about this kind of situation in his previous life, and even later there were some cases where they specifically sprayed merchants and cursed people while lying on the bed, but they could make more than 10,000 yuan a month.
In response to this, the platform did not give any response at all, which made the reputation of the software even more infamous.
Although the number of merchants has not decreased, they still need to make money, but their reputation in the merchant circle has plummeted. They have really achieved the point where they make money but are not good at everything.
Jiang Che took out his mobile phone and took a few photos of the chat content on the screen.
"Old Jiang, you are not going to help us get justice, are you?"
Li Feng and Shi Qi saw this and stopped Jiang Che: "Old Jiang, no need, it's just one thousand yuan, why do you need to do anything?"
Jiang Che waved his hand, sent the photos to the senior, and called him.
"Hello, did you see the photos I sent?" Jiang Che asked straight to the point after the voice was connected.
"I saw Mr. Jiang." The senior replied.
"Your idea?" Jiang Che asked.
"I think there is nothing wrong with the idea of the marketing department, so I adopted it. After all, we need to have the advantage of leading other competing products. For things like online shopping, service is the most important, so we promoted..." The senior introduced the current platform innovation project to Jiang Che.
"It's fine to promote these services and it's a good business strategy, but tell me, how much can customers' shopping experience be improved by forcibly lowering the status of sellers?" Jiang Che asked.
"This..."
The senior was speechless for a moment.
He had naturally considered these things, but in the end, he didn't take it seriously because the merchants had to "accept management".
A good company must make money and have its own corporate culture, otherwise it will not last long.
What is the corporate culture of the group buying community?
To respect every user and bring them a good experience, we must wantonly exploit merchants and not leave them a bit of human rights? Are merchants not users of the platform? Just because they have to make money from this, they have to endure humiliation?
"Mr. Jiang, I'm sorry, I..."
The other end of the phone fell into complete silence. After a long silence, the senior apologized in shame.
"Establish a special supervision department. After the big data finds out the quarrel, manual supervision and review will intervene to evaluate the statements of both parties and finally formulate the punishment results. If it is a problem of the merchant, the fine should be imposed, but if it is a malicious provocation or even a user who deliberately blackmails, corresponding treatment should be carried out! In addition, increase the service strength and service rights of the customer service hotline, so that every user can complain and have a reason to speak."
In addition, setting up a department means recruiting people.
Increasing the strength of customer service also requires recruiting people.
This will undoubtedly increase expenses a lot.
But the first thing to do after earning money is to use the money to improve oneself, so that there will be more money in the future, rather than a one-time deal, even if it is still profitable, but it will cause a lot of criticism.
The current software is at a critical period of reversing its reputation!
After explaining, Jiang Che cut off the phone.
At this moment, Li Feng and Shi Qi, who were standing in front of Jiang Che, were looking at Jiang Che with some dumbfounded eyes.