Rebirth of the Cyber ​​Hegemony

Page 234

"Well, Mr. Chen, the main reason is that a female customer's hair is messy when eating hot pot, and she doesn't seem to have a rubber band, so I gave her one."

"Very good, this kind of active service is what we want in the future."

Chen Simian nodded appreciatively: "So, for this creative concept of adding service to customer service, I decided to give Yuan Mei an extra reward."

"How much is the award?"

Yuan Mei was a little excited: "Do you want to award another 100?"

"100?"

Chen Simian smiled and said, "Yuan Mei, 100, you're so brave to speak up."

"That prize of 50 is fine."

"Do not."

"20."

"Do not."

"Then at least 10 yuan will be rewarded."

Although a reward of 10 yuan is nothing, but the rubber band is only 2 cents, and you can award 10 yuan with a little effort. If you do more of this kind of thing in the future, wouldn't you be able to award dozens of dollars in a day?For this kind of thing, Yuan Mei still thinks it's quite a bargain.

"What 10 yuan, do I look like such a stingy person?"

Chen Simian slapped his hands: "Award 1000."

"what……"

Everyone was dumbfounded: "1000?"

"No way."

"1000 for a rubber band, just kidding."

Not only Yuan Mei didn't believe it, but all the employees didn't believe it.

"I still don't believe it, come, come, I'll reward you on the spot."

Chen Simian took out 10 pieces of 100-yuan RMB from his bag, and counted to 10 in front of everyone.

"Here, Yuan Mei, this is 1000 yuan."

"Reward me?"

Yuan Mei felt that she was dreaming and asked again.

"Correct."

"Mr. Chen, are you joking today?"

"not kidding."

"The proprietress won't ask for the money back later, will she?"

"I……"

Chen Simian was angry: "Then I take it back."

"Don't tell me... Mr. Chen, Mr. Chen, I'm sorry, I'm sorry, I said something wrong."

By this time, if Yuan Mei still doesn't charge 1000 yuan, she will be short-circuited.

"Okay, that's all for today's meeting, everyone perform well, there will be surprises in a few days."

The morning meeting ended, and Chen Simian left.Yuan Mei took 1000 yuan and left with the crowd.

"Yuan Mei, it's really 1000."

"Yes, it's really 1000 yuan."

"Mr. Chen won't lose his mind and go crazy."

"You are the one who said that to Mr. Chen."

"Although Mr. Chen treated us well, he is not so generous. Yuan Mei, tell me, are you having an affair with Mr. Chen?"

"You only have one leg."

It's a joke of course.

Chen Simian, Zhang Wenxiu and his wife are very loving, and all the employees know it.

"Okay, a guest is here, and it's time to go to work."

Although it was morning, Shencheng was not like a small county town, and people came to eat hot pot at any time.

Not to mention that hot pot Xishi is also a little famous recently, and many people come here after being famous.

It's just that it's not the same as before.

Seeing the guests coming, stars appeared in the eyes of the waiters.

This was stimulated by Yuan Mei's 1000 yuan.

At this moment, they are thinking that they should do their best to serve these customers in a 360-degree manner.

Chapter 282: Online Hype

"My God, this service is really good."

"Hot Pot Xishi really lives up to its reputation."

"I will definitely come here again next time."

A group of diners who came here felt the god-like enjoyment and felt extremely happy.

There were even some customers who were moved to tears by the service in the store.

For example, this customer who celebrates his birthday today.

He had never had anyone to celebrate his birthday with him before, so he came to Hotpot Xishi today because he wanted to have a hotpot meal alone for his birthday.

However, when Shen Yue, the hotpot Xishi waiter, learned that the customer's birthday was today, she specially bought a cake for the customer from the cake shop next door, lit candles for him, and sang a birthday song.This kind of service not only touched the customer who celebrated his birthday today, but also touched other customers who ate hot pot that day.

Of course, behind this is another big reward from the hot pot Xi Shi morning meeting.

"Shen Yue, why did you think of buying cakes for customers today?"

"Seeing that he was very depressed, I talked to him for a while, and then I found out that his birthday is today, so I bought him a cake."

"Okay, good, keep going."

"Mr. Chen, what about the reward?"

"Okay, I will reward you with 1000 yuan."

Enduring the bleeding in his heart, Chen Simian took out another 1000 yuan and awarded Shen Yue another 1000 yuan.

Other colleagues also said one after another: "Mr. Chen, Mr. Chen, we also celebrate our customers' birthdays, and we also want to reward them."

"That won't work."

Chen Simian shook his head: "The first employee to create a revolution can get the reward, and the second employee will not be rewarded."

"Mr. Chen is so stingy."

Everyone was a little depressed.

It's just that even though it is said, everyone is just talking.

If the second follow-up service also rewards 1000 yuan, then the hot pot Xishi will go bankrupt in minutes.

"Today's rewards have been fulfilled, and everyone will continue tomorrow. By the way, all future service rewards will become part of the usual service. That is to say, today some employees creatively celebrated customers' birthdays, and we must continue this birthday tradition in the future. Keep it. Yuan Mei gave the rubber band to the client yesterday, and this item will also be kept in the future.”

"Mr. Chen, what if I don't have a rubber band?"

"Don't worry, there will be stock in the store in the future."

"Okay, the meeting is here, everyone dismisses the meeting."

Chen Simian announced the end of the meeting.

Although he knew that this kind of service came out under heavy rewards.

However, what Chen Yu said was right, there must be a brave man under a lot of money.

Many unexpected services have also been brought into play among the staff.

This also brings the service of hot pot Xi Shi to a higher level on the other hand.

After all, the previous service was standardized, that is, according to a set of services, it will be the same when the next customer comes.

But not now.

Now it is not only standardized, but also more personalized services from time to time.

Especially this kind of personalized service, even if these personalized services do not appear from time to time, as long as they appear, they will definitely make customers unforgettable.

For example, in the past few days, there have been many posts about hot pot Xi Shi in major forums on the Internet.

"Brothers, do you know that there is a hotpot restaurant in Shencheng called Hotpot Xishi?"

"I don't know, is this hot pot restaurant famous?"

"Famous, of course famous, almost no one in the entire Shencheng city does not know this hot pot restaurant."

"It's so powerful, does this hot pot restaurant taste delicious?"

"The taste is okay, but they are famous not because of the taste, but because of the god-like service."

Some diners who have experienced the service of hot pot Xishi are still unforgettable, saying from time to time.

"Oh, just the service, I know, the service of Liu Yishou and Xiao Feiyang is also good."

"Liu Yishou and Xiao Feiyang have a fart service, they all copy hot pot Xi Shi."

"That's right, not to mention that the copying is not relatable, only a superficial copy, Dong Shi imitated me and laughed at me to death."

"Those who say it's good to keep a small Philippine sheep can go to the hot pot Xishi to experience it, so that you can really feel what it means to be a customer is God."

If you are not careful, the reputation of hot pot Xishi has risen to a higher level.

Not to mention that many people in Shencheng know it, and even some friends who are not in Shencheng know that there is a very famous hot pot restaurant in Shencheng, and he is called Hot Pot Xi Shi.If you come to Shencheng, you must go to the hot pot Xishi to experience it.

……

"Chen Yu, your move is too powerful."

"What's the trick?"

"Incentive mechanism for innovative services."

With 2000 yuan in her hand, Shen Yue counted them one by one in front of Chen Yu: "Look, I have earned more than 2000 yuan these two days."

2000 yuan for two days, even if Shen Yue's family is good, it is still a little bit exciting.

However, she is more excited about the new reward mechanism in the store.

According to such a mechanism, Hot Pot Xi Shi not only slammed other hot pot restaurants for plagiarism, but also raised the reputation of Hot Pot Xi Shi to a higher level.Most importantly, she also made a small profit.This is simply killing three birds with one stone.

"2000 yuan in two days, it's faster than grabbing."

Chen Yu also felt a little distressed: "I'm wondering if I should take back such a reward."

"you dare."

Shen Yue glared at Chen Yu and said, "Don't be a prodigal, this mechanism is the core competitiveness of your hotpot Xishi."

"Return to the core competitiveness. You have already seen the core competitiveness of my hot pot Xishi. I think you are trying to cheat money by changing the way."

"There's no cheating money. I earned it based on my strength. If you take it back, other stores will definitely catch up with you."

"Don't worry, it's just talking."

Chen Yu smiled.

He is not a person who is reluctant to spend thousands of dollars.

Although this set of reward mechanisms is somewhat ruthless, being ruthless also has its benefits.

Doesn't this mean that various innovative services will come out?

Of course, when such a ruthless reward mechanism comes out, sometimes the store has to reward thousands of dollars a day.